Terms of service

Welcome to Glowsy Emirates. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General Terms

Glowsy Emirates operates an online store offering fragrance and perfume products within the United Arab Emirates.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

We reserve the right to update, modify, or discontinue any part of our website or services at any time without prior notice.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However, colors, packaging, appearance, or other visual details may vary slightly from what appears on your screen.

Product availability is subject to change without notice.

3. Prices and Payments

All prices displayed on our website are shown in UAE Dirhams (AED) unless otherwise stated.

We reserve the right to change product prices, promotions, discounts, or offers at any time without prior notice.

Payment must be successfully completed through one of the payment methods available at checkout, unless Cash on Delivery (COD) is offered for your order.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. This confirmation does not necessarily mean that the order has been finally accepted.

Glowsy Emirates reserves the right to cancel or refuse an order in situations including:

  • Product availability issues
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery restrictions
  • Other circumstances requiring cancellation

If we cancel an order after payment has been received, any applicable refund will be processed according to our Refund & Return Policy.

5. Customer Information

You agree to provide accurate, complete, and current information when placing an order.

You are responsible for ensuring that your name, phone number, email address, and delivery address are correct.

Glowsy Emirates is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Shipping and Delivery

We currently provide delivery within the United Arab Emirates.

Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated.

Delivery may be affected by courier delays, public holidays, weather conditions, incorrect addresses, high order volumes, or circumstances beyond our reasonable control.

For additional information, please refer to our Shipping Policy.

7. Returns and Refunds

Returns and refunds are subject to the terms stated in our Refund & Return Policy.

Due to hygiene considerations, opened, used, sprayed, or tested fragrance products may generally not be eligible for return unless they are defective or were incorrectly supplied.

8. Promotions and Discounts

From time to time, Glowsy Emirates may offer promotional discounts, bundles, special offers, or other promotions.

Promotional offers may have specific terms, expiry dates, product exclusions, or availability restrictions.

We reserve the right to modify or cancel a promotion where permitted by applicable law.

9. Intellectual Property

All content appearing on the Glowsy Emirates website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Text
  • Website design
  • Videos
  • Page layouts

is owned by or licensed to Glowsy Emirates or its relevant content providers and may be protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use our website content without prior written permission.

10. Prohibited Use

You agree not to use our website for unlawful or unauthorized purposes.

You must not:

  • Attempt to gain unauthorized access to our website or systems
  • Interfere with website security or functionality
  • Submit false or fraudulent information
  • Use automated systems to improperly access or collect website data
  • Engage in activity that may harm Glowsy Emirates, its customers, or its services

11. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics platforms, advertising services, and other technology providers.

Your use of third-party services may also be subject to their respective terms and policies.

Glowsy Emirates is not responsible for the policies or practices of independent third-party providers.

12. Limitation of Liability

To the extent permitted by applicable law, Glowsy Emirates shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.

We do not guarantee that our website will always be available, uninterrupted, secure, or completely free of errors.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable UAE law.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

14. Changes to These Terms

Glowsy Emirates may update these Terms of Service from time to time.

Any changes will become effective when the updated terms are published on this page. We encourage you to review this page periodically.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws and regulations of the United Arab Emirates.

Any disputes arising in connection with these Terms shall be subject to the applicable jurisdiction of the relevant courts in the United Arab Emirates.