Privacy policy

At Glowsy Emirates, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using the Glowsy Emirates website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name
  • Billing and delivery address
  • Phone number
  • Email address
  • Order and purchase details
  • Payment-related information
  • Device and browser information
  • IP address
  • Website browsing activity and interactions
  • Information you provide when contacting our customer support

We only collect information that is reasonably necessary to operate and improve our business and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Arrange delivery of your purchases
  • Contact you regarding your order
  • Provide customer support
  • Process payments securely
  • Send order confirmations and updates
  • Improve our website, products, and services
  • Prevent fraud and unauthorized transactions
  • Personalize your shopping experience
  • Send promotional offers and marketing communications where permitted
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through secure third-party payment providers.

Glowsy Emirates does not intentionally store your complete credit or debit card details on our own servers. Payment information is handled by the applicable payment provider according to its privacy and security practices.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve our marketing and advertising.

Cookies may also be used by third-party services such as analytics, advertising, payment, and social media providers.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties who help us operate our business, including:

  • Payment processors
  • Shipping and delivery companies
  • Shopify and related service providers
  • Website analytics providers
  • Marketing and advertising platforms
  • Customer support and technology providers
  • Government authorities or regulators when required by law

These parties receive only the information reasonably necessary to perform their services.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Marketing Communications

If you provide your contact information and consent where required, we may send you promotional messages, special offers, product updates, or other marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the message or by contacting us.

Please note that you may still receive essential communications relating to your orders or account.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

Glowsy Emirates is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

10. Children's Privacy

Our website is not intended for children who are unable to legally use online shopping services without appropriate supervision or consent.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

11. Your Privacy Rights

Depending on applicable UAE laws and regulations, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may also request information about how your personal data is being used, subject to applicable legal limitations.

To make a privacy-related request, please contact us using the details provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any updates will be posted on this page with a revised Last Updated date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:

Glowsy Emirates