Shipping Policy

Last Updated: August 12, 2026

At Glowsy Emirates, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through our website within the United Arab Emirates.

1. Shipping Coverage

We currently deliver orders across the United Arab Emirates (UAE).

Delivery availability may vary for certain remote or restricted locations.

2. Order Processing

Orders are normally processed within 1–2 business days after they are successfully placed.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Once your order has been dispatched, you may receive a confirmation or delivery update through the contact information provided at checkout.

3. Delivery Time

Estimated delivery time within the UAE is generally:

2–5 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Glowsy Emirates may offer free shipping promotions or other delivery offers. Promotional shipping terms will be clearly stated on the website.

5. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered as a payment option.

For COD orders, the customer is responsible for providing accurate contact and delivery information and being available to receive the order.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at checkout.

If an incorrect, incomplete, or invalid address is provided, delivery may be delayed or an additional delivery charge may apply.

Please contact us as soon as possible if you need to correct your delivery information after placing an order.

7. Delayed Deliveries

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Public holidays

• Severe weather

• Courier delays

• Incorrect delivery information

• High order volumes

• Remote-area delivery restrictions

• Circumstances beyond our reasonable control

Glowsy Emirates cannot guarantee a specific delivery date unless expressly stated at the time of purchase.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact our customer support team as soon as possible after receiving the order.

We may request photographs or other information to assess the issue and determine the appropriate resolution.

9. Missing or Lost Orders

If your order appears to be delayed or has not arrived within the expected delivery period, please contact us so that we can assist you in checking the shipment status with the relevant delivery provider.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, our Return & Refund Policy may apply.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Glowsy Emirates