Refund policy

At Glowsy Emirates, we want you to have a positive shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible item, we are here to help.

Please read the following policy carefully before requesting a return or refund.

1. Eligibility for Returns

Due to the nature of our products, returns may be accepted only in cases where the product is:

  • Damaged during delivery
  • Defective or faulty
  • Incorrectly sent by Glowsy Emirates
  • Significantly different from the product ordered

For hygiene and safety reasons, perfumes and fragrance products that have been opened, used, sprayed, or tested may not be eligible for return or refund, unless the product is defective or was incorrectly supplied.

2. Time Limit for Reporting an Issue

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request, please provide:

  • Your order number
  • Your name and contact information
  • A description of the issue
  • Clear photos of the product and packaging
  • A video of the unboxing may also be requested where necessary

Requests submitted after the applicable timeframe may not be accepted.

3. Non-Returnable Items

The following items generally cannot be returned:

  • Opened or used perfumes
  • Sprayed or tested fragrance products
  • Products damaged after delivery due to customer handling
  • Items without their original packaging
  • Products purchased through unauthorized channels
  • Items returned without prior approval

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact our customer support team before sending anything back.

After reviewing your request, we may offer:

  • A replacement product
  • A partial refund where appropriate
  • A full refund where applicable

The resolution will depend on the nature of the issue and the circumstances of the order.

5. Refunds

Once your refund request has been approved, we will process the applicable refund using the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

For Cash on Delivery (COD) orders, we may request your bank or other payment details to process an approved refund.

6. Return Shipping

If the return is approved because the item was damaged, defective, or incorrectly sent by Glowsy Emirates, we may cover the applicable return shipping cost.

If a return is approved for another reason, the customer may be responsible for return shipping costs.

Do not send products back without first contacting our customer support team and receiving return instructions.

7. Exchanges

If an eligible product needs to be replaced, Glowsy Emirates may provide an exchange or replacement, subject to product availability.

If the same product is unavailable, we may offer an alternative solution or refund where applicable.

8. Order Cancellation

If you wish to cancel your order, contact us as soon as possible after placing the order.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

9. Refund Exceptions

A refund may not be provided where:

  • The product has been opened or used without an eligible defect
  • The product has been damaged by the customer
  • The customer provides incorrect delivery information
  • The product is returned without prior approval
  • The return request does not meet the requirements of this policy

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded under applicable UAE law.